Pre-sales service system: pre-sales service by the sales department, the company has a high-quality sales team

Pre-sales service procedures:

1) the customer shall inform the company of the required production line, equipment parameters, requirements and plant (site) (or the company shall take the initiative to inquire the customer unit).

2) the technical department shall make technical solutions according to the situation provided by customers.

3) the sales staff shall organize the preparation of bidding documents and quotations.

4) the President shall organize the contract review to confirm that the company's various capabilities and resources can meet the requirements of customers.

5) participate in bidding work.

Process service system: the company's engineering projects implement the project Manager responsibility system, the project manager is responsible for the whole project from design to the acceptance of the whole system.

Process service system

The company's engineering projects implement the system of Project Manager responsibility, the Project Manager is responsible for the coordination and control of the whole project from design, production, installation and commissioning. The Project Manager is under the leadership of the manager of the engineering department, and the engineering department is responsible for the process service. The service telephone number is +86-0351-3633090.

Process service procedures:

1) after winning the bid, the engineering department shall determine the candidate for the Project Manager of the project and notify the buyer.

2) the project Project Manager shall compile the project organization and design plan within the time specified by the company and issue the plan to all departments for implementation.

3) the Project Manager shall coordinate with party a in the design, production, installation and debugging stage of the project.

4) in the process of the project, the Project Manager shall come to the site or mail the customer opinion survey form regularly to solicit users' opinions on the company's services and the general commander's satisfaction with the performance of the site, etc., and deal with it timely according to customers' feedback.

After-sales service system: the after-sales service department of the company is the engineering department. The service telephone number is 3633090

After-sales service procedures:

1) after the project is delivered and put into use, the engineering department shall, according to the requirements, immediately organize relevant departments to formulate countermeasures for problems and send service personnel to the customer site within the time required by the customer.

2) upon arriving at the scene, the service personnel shall solicit customers' opinions extensively, carefully check the system and equipment, carefully analyze the causes of problems, and quickly eliminate equipment failures.General problems should be solved within days, and complex problems should be reported to the engineering department in time and plans and measures should be determined on the same day. All the problems should be solved within a week and the equipment should be returned to normal.

3) at the end of the service, the customer shall timely fill in the feedback form of customer opinions and write a report on the processing result and fault cause, and ask the customer to sign on the feedback form of customer opinions for approval to achieve customer satisfaction before returning.

4) the engineering department and the quality inspection department shall carefully analyze and study the contents of the customer feedback sheet, find out the causes of the problems and the responsible units, put forward punishment opinions on the parties, and organize the relevant units to put forward rectification measures for the problems found, so as to further improve the quality.